'''Do not make any visual modifications. The phrases I write are commands to understand what I want, not to be written down. Understand their content well, then execute what is required.''' Load the security issues from the scan results and fix the selected issues.
Answers to common questions about our professional Pilates equipment, shipping, and studio installation.
Last Updated: 14 August 2026
Materials & Care
What materials do you use for your reformers?
Our apparatus is crafted from premium North American Maple, sustainably sourced, and aircraft-grade aluminum. We use professional-grade synthetic upholstery designed for longevity and ease of cleaning.
How do I maintain my equipment?
Regularly check springs for wear, clean tracks daily with a dry cloth, and wipe upholstery with a mild, non-toxic cleaner after each use. We provide a full maintenance guide with every professional system.
Do you offer studio layout consulting?
Yes. For studio owners, we provide CAD layout support to ensure optimal flow and safety in your commercial space. Contact our design team for more information.
Measuring & Fit
How do I measure for a reformer or Cadillac in my studio?
We recommend leaving at least 2 feet (60cm) of clearance on all sides of a reformer and 3 feet (90cm) for Cadillac systems. Detailed footprint dimensions are available on each product page.
What if the item doesn't fit my space?
If an item doesn't work for your space, you can return it within our 30-day return window as long as it is unused and in its original packaging.
Shipping
Where do orders ship from?
Orders ship from our fulfilment partner in the United States.
How long does shipping take?
Orders are handled within 1–2 business days and arrive within 3–7 business days after dispatch. You'll receive tracking by email as soon as your order ships.
How much does shipping cost?
Shipping is a flat rate of $49.99, and free on orders over $2,000. We currently ship to the 50 United States.
How do I track my order?
You'll receive an email with a tracking number automatically as soon as your order dispatches.
Returns
What is your return policy?
You have 30 calendar days from delivery to return an item that is unused and in its original packaging. There is no restocking fee.
How do I start a return?
Email us at support@rosebakperegrine.shop with your order number, and we'll walk you through the process.
How long do refunds take?
Refunds are issued to the original payment method within 5–10 business days of us receiving your return.
Orders & Wholesale
Do you offer wholesale pricing?
Yes — for wholesale enquiries, email us at support@rosebakperegrine.shop with details about your business and the products you're interested in.
How can I reach you?
You can reach our team at support@rosebakperegrine.shop or by phone at +1 (929) 604-7180, Monday – Friday, 9:00 AM – 5:00 PM ET.
Still have questions? Email us at support@rosebakperegrine.shop.