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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all assembly tools, manuals, and accessories that were included at the time of purchase.

We provide a free prepaid return label for all eligible domestic returns. To initiate the process, please contact our support team to receive a Return Merchandise Authorization (RMA) number and your shipping label. Items sent back to us without first requesting a return will not be accepted.

Refunds are processed within 5–10 business days once your return is received and inspected at our logistics facility. We will notify you via email of the approval or rejection of your refund based on the condition of the returned item.

If approved, your refund will be automatically applied to your original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account after we have issued it.

Certain items are non-returnable. Custom orders, including bespoke upholstery colors or modified equipment frames, are considered final sale and cannot be returned or exchanged. This policy ensures the integrity of personalized studio configurations.

Additionally, items marked as 'Final Sale' at the time of purchase, as well as floor models or clearance equipment, are not eligible for return. If you receive a defective or damaged item, please contact us immediately so we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only replace items if they are defective or damaged during transit.

For assistance with exchanges or to report damage, please reach out to our logistics team with photos of the issue. We will coordinate the pickup and replacement of damaged components as quickly as possible.

For any questions regarding your return or the status of a pending refund, please contact us at support@rosebakperegrine.shop. Our team is dedicated to ensuring your satisfaction with every Rosebak Peregrine purchase.